Voicemail
Your Reach number comes with voicemail. When you miss a call — or when someone calls outside your business hours — they'll hear your greeting and can leave a message.
Record a greeting
- Open the Reach app
- Go to Settings → Voicemail
- Tap Record and speak your greeting
- Save
Example greeting: "Hi, you've reached [Your Name] at [Business Name]. I'm not available right now, but leave a message and I'll get back to you as soon as possible."
Voicemail notifications
When someone leaves a voicemail, you'll get a push notification. You can listen to voicemails directly in the app — they appear in the conversation with that contact, just like a text message.
Business Hours
Business hours control when your phone rings. Outside of business hours, calls go straight to voicemail and you won't be disturbed.
Set your hours
- Open the Reach app
- Go to Settings → Business Hours
- Toggle on the days you work
- Set your start and end time for each day
- Save
Calls that come in outside these hours go directly to voicemail. You'll still see missed calls and voicemails in the app — you just won't get interrupted.
Auto-Reply
Auto-reply sends an automatic text message when you can't answer. It's useful for after-hours, weekends, or any time you're unavailable.
Set up auto-reply
- Open the Reach app
- Go to Settings → Auto-Reply
- Write your message
- Choose when it activates (after hours, always, or custom)
- Save
Example auto-reply: "Thanks for reaching out! We're currently closed but will get back to you first thing in the morning."
Auto-reply only sends once per conversation per day — so if the same person texts you multiple times, they won't get spammed with repeated auto-replies.